Terms & Conditions
Last Updated: January 2026
These Terms and Conditions (“Terms”) govern your access to and use of the website and mobile applications (“Platform”) operated by Vorkup Services Pvt Ltd (“Vorkup”, “we”, “our”, or “us”).
By accessing or using our Platform or services, you agree to be bound by these Terms. If you do not agree, please do not use our services.
1. Company Information
Legal Name: Vorkup Services Pvt Ltd
Brand Name: Vorkup
Registered Address: Bhavnagar, Gujarat, India
Email: [email protected]
Phone: +91 98987 73588
2. Services
Vorkup provides repair, installation, and maintenance services including AC and appliance repair. Services are delivered at customer locations by authorized technicians.
3. User Eligibility
- You must be at least 18 years old to use our services
- You agree to provide accurate and complete information
- You are responsible for all activities under your account
4. Account Registration
Users may create accounts using OTP-based login. You are responsible for maintaining the confidentiality of your account credentials. Vorkup is not liable for unauthorized access resulting from your negligence.
5. Bookings & Service Fulfillment
- Service availability depends on location and technician capacity
- Booking confirmation does not guarantee instant service
- Technicians may refuse service in unsafe or unsuitable conditions
- Users must provide accurate service details and access
6. Pricing & Payments
Service prices may vary based on inspection, scope of work, parts, and location. Payments can be made online or via cash on delivery. All online payments are processed through secure third-party payment gateways.
7. Cancellations & Refunds
Cancellations and refunds are subject to our Cancellation and Refund Policy. Vorkup reserves the right to deduct service or visit charges where applicable.
8. User Responsibilities
- Provide correct service and contact information
- Ensure safe working conditions for technicians
- Refrain from abusive, illegal, or fraudulent behavior
- Do not misuse or interfere with the Platform
9. Intellectual Property
All content, trademarks, logos, text, images, and software on the Platform are the property of Vorkup Services Pvt Ltd and may not be copied, modified, or distributed without written permission.
10. Limitation of Liability
To the maximum extent permitted by law, Vorkup shall not be liable for indirect, incidental, or consequential damages arising from the use of our services or Platform.
11. Service Warranty Disclaimer
Services are provided on an “as is” and “as available” basis. Vorkup does not guarantee uninterrupted service or specific repair outcomes beyond agreed service scope.
12. Suspension & Termination
Vorkup reserves the right to suspend or terminate user access if these Terms are violated, or if fraudulent or harmful activity is detected.
13. Privacy
Your use of the Platform is also governed by our Privacy Policy, which explains how we collect and process personal data.
14. Governing Law & Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India. Courts located in Gujarat shall have exclusive jurisdiction.
15. Changes to Terms
Vorkup may modify these Terms at any time. Updated Terms will be posted on this page with a revised “Last Updated” date. Continued use of the Platform indicates acceptance.
16. Contact Information
Vorkup Services Pvt Ltd
Email: [email protected]
Phone: +91 98987 73588
Address: Bhavnagar, Gujarat, India
