Privacy Policy

Last Updated: January 2026

Vorkup Services Pvt Ltd (“Vorkup”, “we”, “our”, or “us”) is committed to protecting the privacy of its users (“you”, “your”). This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use our website and mobile applications (Android and iOS), collectively referred to as the “Platform”.

By accessing or using our Platform, you agree to the terms of this Privacy Policy.

1. Company Information

Legal Name: Vorkup Services Pvt Ltd

Brand Name: Vorkup

Registered Address: Bhavnagar, Gujarat, India

Email: [email protected]

Phone: +91 98987 73588

2. Services

Vorkup provides repair, maintenance, and installation services including AC repair and appliance servicing. Services are provided at customer locations through authorized technicians.

3. Information We Collect

  • Name, phone number, email address
  • Service or residential address
  • GPS or location data
  • Profile photo (if uploaded)
  • Service requests and booking history
  • Images or videos of appliances
  • Customer notes, instructions, and feedback
  • Online payment transaction details (processed via third-party gateways)

We do not store credit card, debit card, or bank account details.

4. How We Use Your Information

  • Account creation and management
  • Processing bookings and payments
  • Assigning technicians and delivering services
  • Sending booking confirmations and service updates
  • Sending promotional offers and notifications
  • Improving service quality and user experience
  • Preventing fraud and unauthorized activity
  • Legal and regulatory compliance

5. User Accounts and Login

Users can create accounts using OTP-based authentication. You are responsible for maintaining the confidentiality of your account and all activities performed under it.

6. Communications

We may contact you via SMS, WhatsApp, push notifications, or email for booking confirmations, service updates, important notices, and promotional communications. You may opt out of promotional messages at any time.

7. Third-Party Services

We may use third-party services such as analytics tools, SMS and WhatsApp providers, payment gateways, and marketing platforms. These third parties are permitted to process data only to perform services on our behalf.

8. Data Sharing

We may share your information with authorized technicians, payment partners, communication providers, or legal authorities when required by law. We do not sell or rent personal data.

9. Data Retention

Personal data is retained only as long as necessary to provide services, comply with legal obligations, and resolve disputes. Data is securely deleted or anonymized when no longer required.

10. Data Security

We implement reasonable technical and organizational measures to protect your data. However, no system can guarantee absolute security.

11. Your Rights (India – DPDP Act 2023)

  • Access your personal data
  • Request correction or deletion
  • Withdraw consent where applicable
  • Raise grievances regarding data usage

12. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors.

13. Changes to This Policy

This Privacy Policy may be updated periodically. Updates will be posted on this page with a revised “Last Updated” date.

14. Contact Information

Vorkup Services Pvt Ltd

Email: [email protected]

Phone: +91 98987 73588

Address: Bhavnagar, Gujarat, India

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