Refund & Cancellation Policy
Last Updated: January 2026
This Refund and Cancellation Policy (“Policy”) governs the cancellation and refund process for services booked through the Vorkup website and mobile applications (“Platform”), operated by Vorkup Services Pvt Ltd (“Vorkup”, “we”, “our”, or “us”).
By booking a service with Vorkup, you agree to the terms outlined below.
1. Company Information
Legal Name: Vorkup Services Pvt Ltd
Brand Name: Vorkup
Registered Address: Bhavnagar, Gujarat, India
Email: [email protected]
Phone: +91 98987 73588
2. Service Cancellations
- Users may cancel a service booking before technician assignment without any cancellation charges.
- If a technician has already been assigned or dispatched, a visit or inspection fee may apply.
- Same-day or last-minute cancellations may not be eligible for a full refund.
3. Refund Eligibility
- Refunds are applicable only for services that have not been completed.
- Diagnostic or inspection charges are non-refundable once the service has been initiated.
- Refund eligibility depends on service status, payment mode, and cancellation timing.
4. Service Completion & No Refunds
Once a service has been successfully completed and accepted by the customer, no refunds shall be issued. Dissatisfaction with service quality should be reported within a reasonable time for resolution.
5. Failed or Incomplete Services
If a service cannot be completed due to technical limitations, unavailability of parts, or other valid reasons, Vorkup may offer a partial or full refund at its discretion.
6. Payment Mode & Refund Processing
- Refunds for online payments will be processed to the original payment method.
- Cash payments may be refunded via bank transfer or wallet.
- Refund processing typically takes 5–10 business days depending on the payment provider.
7. Promotional Offers & Discounts
Services booked using promotional codes, discounts, or special offers may be subject to modified refund terms. Promotional value is non-refundable unless otherwise stated.
8. Force Majeure
Vorkup shall not be liable for cancellations or delays caused by events beyond reasonable control, including natural disasters, strikes, government restrictions, or technical failures.
9. Policy Abuse
Repeated cancellations, refund misuse, or fraudulent activity may result in account suspension or refusal of future services.
10. Changes to This Policy
Vorkup reserves the right to modify this Policy at any time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of the Platform implies acceptance.
11. Contact Information
Vorkup Services Pvt Ltd
Email: [email protected]
Phone: +91 98987 73588
Address: Bhavnagar, Gujarat, India
