Effective Date: 27-11-2024

These Terms and Conditions (“Terms”) govern your use of the Vorkup AC Services mobile application, website, and services (“Services”). By accessing or using our Services, you agree to comply with these Terms. If you do not agree to these Terms, you should not use our Services.

1. Service Agreement

By booking services with Vorkup AC Services, you agree to the terms outlined in this agreement. We provide air conditioning services including installation, repair, jet cleaning, and uninstallation. All services are performed by licensed and qualified technicians, ensuring the highest standards of quality and safety.

2. Eligibility

You must be at least 18 years old and capable of entering into a legally binding contract to use our Services. By using the Services, you represent that you meet these eligibility requirements.

3. Service Availability

Our Services are available in specific regions, including Ahmedabad, Surat, and Bhavnagar. The availability of services may vary depending on your location, and we reserve the right to modify the areas we serve at any time.

4. Booking and Payment

Booking: To book services, you must provide accurate and complete information, including your contact details and service requirements.

Payment: Payment for services must be made through our secure payment gateway. We accept payments via credit/debit card, online transfers, or other available methods as listed in the app or website. Payment is due at the time of service or as specified in the booking process.

5. User Responsibilities

As a user of our Services, you agree to:

Provide accurate, current, and complete information when booking services.

Ensure safe access to the location where the service is to be performed (e.g., clear access to AC units).

Follow the instructions and guidelines provided by our technicians to ensure safe operation of your air conditioning systems.

Comply with all applicable local laws and regulations regarding the use of our Services.

6. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for detailed information about how we collect, use, and protect your data.

7. Cancellation and Refunds

Cancellation by User: You can cancel or reschedule a booking up to 24 hours before the scheduled appointment time without incurring a cancellation fee. Cancellations made within 24 hours may be subject to a fee.

Cancellation by Vorkup AC Services: We reserve the right to cancel or reschedule any service appointment due to unforeseen circumstances, such as technician unavailability or weather conditions. In such cases, we will notify you and offer an alternative appointment.

Refunds: Refunds will be issued if services are not performed as agreed upon or if there is an error on our part. Refund requests must be made within 15 days of service.

8. Service Limitations

While we strive to provide high-quality services, Vorkup AC Services is not responsible for:

Any damage caused by factors beyond our control, including but not limited to pre-existing issues with the AC unit, faulty equipment, or external environmental factors.

Issues arising after the service is completed, if the equipment is misused or improperly maintained.

Delays or failures in services due to events beyond our reasonable control (e.g., weather, natural disasters, or strikes).

9. Indemnification

You agree to indemnify and hold harmless Vorkup AC Services, its affiliates, employees, and agents from any claims, damages, losses, or liabilities arising from your use of our Services, your breach of these Terms, or your violation of any applicable law or regulation.

10. Limitation of Libality

To the fullest extent permitted by law, Vorkup AC Services shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to your use of our Services, whether in contract, tort, or otherwise, even if we have been advised of the possibility of such damages.

11. Termination

We may suspend or terminate your access to our Services at any time, without notice, for violations of these Terms, including but not limited to fraud, misuse of services, or failure to make payment. Upon termination, you must cease all use of our Services.

12. Changes to These Terms

We reserve the right to modify, update, or revise these Terms at any time. Any changes will be effective immediately upon posting on our mobile app or website. We encourage you to review these Terms periodically for any updates.

13. Governing Law

These Terms are governed by the laws of India. Any disputes arising out of or in connection with these Terms will be resolved in the courts located in [Insert jurisdiction].

14. Contact Us

If you have any questions or concerns about these Terms, please contact us at:

Vorkup AC Services
Email: [email protected]
Phone: 9510482497
Address: 3027, World Trade Center, Ring Rd, Udhana Darwaja, Surat, Gujarat- 395002