Effective Date: [27-11-2024]

At Vorkup AC Services, we value the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, and protect the data you provide when you use our mobile application, services, or website. By accessing or using our services, you consent to the collection and use of your information as outlined in this policy.

1. Information We Collect

We collect the following types of information:

Personal Information: When you create an account or book a service, we collect personal details such as your name, email address, phone number, and physical address.

Device Information: We may collect information about the device you use to access our mobile app, including your device type, operating system, IP address, and usage data.

Payment Information: We collect payment details necessary for processing transactions securely.

Location Data: If you enable location services, we may collect your device’s location to provide location-based services such as service availability and technician dispatch.

2. How We Use Your Information

We use your information to:

Provide Services: Process service bookings, installations, repairs, and maintenance requests.

Improve Our Services: Analyze data to enhance our app, services, and customer experience.

Communication: Send you service updates, promotional offers, reminders, and support-related notifications.

Payment Processing: Securely process payments for services rendered.

Personalization: Offer customized solutions, promotions, and content based on your preferences.

3. How We Protect Your Information

We take the security of your personal data seriously. We implement appropriate security measures, including encryption and access controls, to protect your information from unauthorized access, alteration, or destruction.

4. Sharing Your Information

We do not sell, rent, or lease your personal information to third parties. We may share your information only under the following circumstances:

Service Providers: We may share your data with third-party service providers who assist us in operating our app and providing services (e.g., payment processors, customer support).

Legal Compliance: If required by law, we may disclose your information to comply with legal obligations or to protect our rights and safety.

5. Your Rights

You have the following rights regarding your personal information:

Access: You may request access to the personal information we hold about you.

Correction: You can update or correct your information if it is inaccurate.

Deletion: You may request the deletion of your data, subject to certain exceptions (e.g., legal obligations).

Opt-out: You can opt-out of receiving marketing communications at any time by following the unsubscribe instructions in emails or contacting us directly.

6. Data Retention

We retain your personal information for as long as necessary to provide you with services, comply with legal obligations, and resolve disputes. When no longer needed, your information will be securely deleted.

7. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect or solicit personal information from children. If we discover that we have collected information from a child under 16, we will take steps to delete that information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our app or website. Please review this Privacy Policy periodically for updates.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Vorkup AC Services
Email: [email protected]
Phone: 9510482497
Address: 3027, World Trade Center, Ring Rd, Udhana Darwaja, Surat, Gujarat- 395002